Terms & Conditions

Disclaimer

Doggle Ltd trading as DoggleHQ is a New Zealand owned business that provides www.dogglehq.com as a service to the public and other website owners.

Doggle Ltd and its associated parties, are not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is complete.

Although the Doggle Ltd wesbite may include links providing direct access to other Internet resources, including websites, Doggle Ltd is not responsible for the accuracy or content of information contained in these sites.

Links from Doggle Ltd to third-party sites do not constitute an endorsement by Doggle Ltd of the parties or their products and services. The appearance on the website of advertisements and product or service information does not constitute an endorsement by Doggle Ltd, and Doggle Ltd has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.


Terms & Conditions

While DoggleHQ works hard to ensure that all the information provided on dogglehq.com is correct we cannot guarantee it. DoggleHQ cannot be held liable for incorrect information or any cost that arises as a result from the use of any such information. DoggleHQ reserves the right to decline a sale where a pricing error has been made.

DoggleHQ uses a live stock system to ensure our stock is accurate. Where an item is sold out or becomes unavailable for whatever reason DoggleHQ will do it’s best to provide the same item. If that is not possible DoggleHQ is happy to exchange the purchase to another item or provide a refund.

The name that will appear on your statement will be DoggleHQ


User Content

DoggleHQ allows you to post content, including photos, comments, and other materials. Anything that you post or otherwise make available on our Products is referred to as "User Content." You retain all rights in, and are solely responsible for, the User Content you post to DoggleHQ.


Returns Policy

14 Days Refund Guarantee

At DoggleHQ we provide industry leading customer service. If for any reason you change your mind about an order you can return your purchase for an exchange or refund within 14 days of the purchase date. Simply return the product in its original packaging with all tags attached in the condition it was received, along with a completed returns form.

Please choose carefully when purchasing sale items as no returns will be accepted unless the item purchased is faulty.

Returns process:

  1. Complete the Returns Form Downland Here
  2. Pack all items with your invoice and the returns form in a suitable carton. Ensure that all items are securely boxed as we are unable to accept damaged items.
  3. Address the package(s) to: DoggleHQ 583 Remuera Road, Remuera, Auckland 1050. Attention: Returns
  4. Return the package(s) using a registered courier service (NZ Post). DoggleHQ is not liable for lost packages.
  5. Once received, DoggleHQ will endeavor to process the items within 2 working days and provide an exchange or refund as quickly as possible. Where an item is faulty this may take up to 15 working days once the item is received.
  6. In some cases an additional charge may apply for exchanged items.

Returns Conditions:

  1. DoggleHQ returns works during business hours (9am – 5pm Monday to Friday)
  2. Where an exchange/refund is required, items must be returned in new condition, with all original packaging (unmarked and in new condition). Where an item does not meet these conditions DoggleHQ reserves the right to refuse a refund/exchange.

Shipping

DoggleHQ will endeavor to have your order couriered to you the same day when placed before 2pm, or the next working day if after 2pm or outside working hours. Where payment is by bank deposit the order will be sent as soon as the funds clear (normally 1 – 2 working days).

New Zealand

All orders are shipped freight free within New Zealand.

Orders will be sent using Courier Post and can be tracked at the Courier Post website (www.courierpost.co.nz) using the Track & Trace number provided. Delivery can be expected in 1 – 3 working days.

Australia

All orders over $250 are freight free within Australia, excluding bulk item. For smaller orders the following charges apply:

Minimum Charge: $20.00
Bulk Items: $70.00

Where large orders are placed, or excess freight charges applied we will notify of any additional cost. Track & Trace details will be provided where possible.

We DO NOT ship outside of New Zealand or Australia


Billing

The billing cycle for Directory Listings or Display Advertising, is 7 days, unless stated otherwise as agreed to by Doggle Ltd trading as DoggleHQ and interested party.

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